Pathetic customer service

I placed and paid for an online order on 8 October. Delivery date was scheduled for 10th ,so great was my surprise when it was rescheduled for the 9th. Upon opening my order I was greatly disappointed to find my order was split and the appliance I was looking forward to have, was missing. Upon enquiries it was told the item will be delivered on the 31st of October. Three weeks after ordering and payment. Communication was ignored when asked for the reason for the delay. The very first time that I ever had such an experience with ordering online. And to think they are such an old and established retailer,truly unheard of.