SO
Seef O
1 reviews | Active since Jan 2019
01 Feb 2019, 14:50
Pathetic Customer Service
I ordered 2 items on the 18th of January 2019. Before placing the order I made sure both items were in stock as I needed them to be delivered before the 31st of January. Both items had a delivery estimate of 2-5 days. Needless to say it is now the 1st of February, and low and behold NO delivery or so much as a single word from Makro with regards to my delivery. I have phoned twice in as many days and every day the consultant promised me that someone would phone me back with an answer regarding what happened with my order. I am now fed up with this pathetic levels of customer service and will NEVER order or buy from your store again!
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Makro's replyOfficial
03 Feb 2019, 09:37Good day Seef
Thank you for your response.
I'm sorry you've received this type of service. This is certainly not what we want our customers to experience when asking for assistance, especially when it comes to getting stock you are looking for.
We will address the above matter with the relevant parties,so that we can ensure corrective measures are put in place to better our customer experience.
I will contact you shortly with regards to this complaint.
Regards
Otsiele Boikanyo
Thank you for your response.
I'm sorry you've received this type of service. This is certainly not what we want our customers to experience when asking for assistance, especially when it comes to getting stock you are looking for.
We will address the above matter with the relevant parties,so that we can ensure corrective measures are put in place to better our customer experience.
I will contact you shortly with regards to this complaint.
Regards
Otsiele Boikanyo
Makro's reply03 Feb 2019, 09:37
Official
Good day Seef
Thank you for your response.
I'm sorry you've received this type of service. This is certainly not what we want our customers to experience when asking for assistance, especially when it comes to getting stock you are looking for.
We will address the above matter with the relevant parties,so that we can ensure corrective measures are put in place to better our customer experience.
I will contact you shortly with regards to this complaint.
Regards
Otsiele Boikanyo
Thank you for your response.
I'm sorry you've received this type of service. This is certainly not what we want our customers to experience when asking for assistance, especially when it comes to getting stock you are looking for.
We will address the above matter with the relevant parties,so that we can ensure corrective measures are put in place to better our customer experience.
I will contact you shortly with regards to this complaint.
Regards
Otsiele Boikanyo