PATHETIC customer service

I returned a GoXtreme camera casing after 1 month of purchase due to a broken clip. I was assured I would be contacted throughout the process and it would be returned before the first week of March as it was needed by then. This gave them 4 weeks to evaluate and exchange/fix the product. Not only have I only received 1 SMS throughout the process (indicating it has been checked in on the day of return), I have sent 3 emails to customer service as well as called Wonderboom Makro countless times for no one to answer the phone at the repair center. I am still awaiting any information. I am now without my camera due to this PATHETIC service!