SN
Shane N

1 reviews | Active since Feb 2017

24 Nov 2017, 12:02

Pathetic customer service

My name is Shane and I purchased a bottle of tullamore due on sat 18.11.2017 from makro Springfield Durban as this is my favorite whiskey and I have to have atleast a bottle of it a week. I drank it with a few friends on Sunday 19.11.1986 as it was my bday. I woke up Monday morning felling very sick and unusual.... I thought it was just an odd day from drinking the night before until I started throwing up for the 1st time in my life due to alcohol consumption. I decided to look at bottle... To my horror... The alcohol expiry date on bottle was may 2017. This is what I sent to customer care... I got an email back stating that management will contact me. Till date no contact... It's like no one gives a damn... This is suppose to be a big company and this is the customer service that is received. I have till slip and bit of bottle left.

0
Replies (2)
Makro
Makro's reply24 Nov 2017, 14:07
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

SN
Shane N's update24 Nov 2017, 14:17
Reviewer Update
OK I await this.