Pathetic Customer Service

This is not even worth a one star. From September 2020 I've been struggling to find stock for the Trojan 2.0 Home Gym. I live an hour away from the closest Makro. I've phoned and sent e-mails. I've spoken to Trojan itself and they tell me they've got an order I must ask Makro to keep one for me so as soon as they deliver I'll have it. When I phone Makro or I'm in Nelspruit they tell me there's no stock. I then asked them to keep one for me when they receive it and gave my details and everything. I phoned them 2 days later and they said they had stock they'll keep one for me. I drove through to Nelspruit to pick it up and the guy working there told me that there's no stock and he doesn't know anything about it. I was so angry! Not only did I waste my time but my petrol as well. Nelspruit is an hour's drive away!! I have phoned many times and they tell me the same story. I was in Rustenburg and asked the person working in the sports department to keep one for me and when I arrived there it was the completely wrong thing. How could you mess that up. I spoke to Nelpruit Makro again so they can check who else has stock and Polokwane had stock. We phoned Polokwane and they gave me a number to phone so they can help me with the telesales and they'll courier it to me. I phoned the number many times and it doesn't work. I've e-mailed everyone and all they say is they don't have stock when I know for a fact other branches do. I've contacted them about a glitch on their online store when this product shows that it has stock and when I checkout it says it doesn't have stock. And al they can say is uh sorry no we don't have stock. Does Makro not want this R9 000.00 sale??? Just say so please.