Hellopeter
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LJ
Leith J

1 reviews | Active since Apr 2019

14 Apr 2019, 15:59

Pathetic customer experience

I returned a defective product that I purchased online. It has been 14 days and still have not received my refund. Pathetic customer experience . This is my second complaint om HelloPeter and still have not received my refund.

0
Replies (3)
Makro
Makro's reply15 Apr 2019, 08:25
Official
Good day Leith
 Thank you for your for raising your concerns with us. 

We are sorry to hear that you have not received your refund and for the overall service.
This isn't the type of customer service we want you to receive. We have escalated this to our finance department for it to be looked into.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards, 
Makro Hellopeter Team

Best regards,

LJ
Leith J's update15 Apr 2019, 15:06
Reviewer Update
Still have not received any response from Makro's Finance Department. How difficult is it to do a refund?
LJ
Leith J's update17 Apr 2019, 14:59
Reviewer Update
17 days and I still have not received my refund. Horrible service.