Pathetic Customer Care

I bought a Sinotec TV in June 2020. I logged a service ticket 29/11 ref ***. They promised a technician will come and fix the TV on my premises in 3 to 7 days. on Tuesday 07/12 I followed up and advised the consultant no one has even made contact with me. She said she woud make a note on the same ticket someone will be in touch. I said it was unacceptable and requested to speak to a manager. Sivuyile called me and promised to follow up. I never received any follow-up call and no call from Makro. Today I called again and spoke to consultant who once again asked for a serial number this was provided on the second and third call to the manager as well. Again I asked for a manager and was placed on hold for 27 min till I dropped the call. The service is very pathetic to say the least and that you struggle to speak to a manager is something else.