Pathetic customer care

Further to an issue i had where Makro Cornubia billed me R2999 for an item marked R1399, the dept manager, Vernon Chetty, assured me that he will send me details of persons to contact when I do go in store for the refund. Despite several calls, I never got the info he promised. He is probably one of the worst persons I have encountered in terms of customer care and Makro should be ashamed of having personnel with such poor attitudes in leadership positions.