Pathetic customer care!!!!

No customer care communication!!!

Makro order MK***.

I did phone customer care 27 August at 09:05 am to arrange to cancel the order, later in the day i chat on the website with one of the agents regarding the cancel of the order and mentioned the branch must cancel the order because it was an pickup order. The same data around 17:35 i receive an email from Makro that the order is ready for pick up. I never receive any communication from the Bloemfontein branch regarding my cancel order that it is definitely cancel.

28 August I have communication from Makro in WhatsApp regarding my cancelled order. It was mentioned that an cancellation request was sent to the Bloemfontein branch.

To date I didn't received any communication from Makro via email, whatsapp of phone call to prove that my order is cancelled and I will receive my refund or an reference number regarding my cancelled order.

I did sent 2 emails to customer care and Makro online and still to date they haven't reach out to me with ant communication!!!!

This is pathetic customer care!!! Is this how you do communication to you're clients!! This is NP customer care because it doesn't exist at MAKRO!!!!

UP you're communication and customer care really it's pathetic!!!