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Abigail D
1 reviews | Active since Nov 2015
13 Aug 2020, 10:30
Pathetic customer care
Your after care service is beyond shocking!! I have been waiting for a replacement for my freezer for months. No apology, no phone call, just pathetic emails usually on response to me calling or emailing you. Not good enough.
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Replies (2)
Makro's replyOfficial
13 Aug 2020, 11:17Good day Abigail,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Aug 2020, 11:17
Official
Good day Abigail,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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Abigail D's updateReviewer Update
13 Aug 2020, 16:07Thank you, I received my freezer this afternoon. It's a pity that it took a bad review for me to see some action from you. Unfortunately I cannot remove this review otherwise I would have taken it down.
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Abigail D's update13 Aug 2020, 16:07
Reviewer Update
Thank you, I received my freezer this afternoon. It's a pity that it took a bad review for me to see some action from you. Unfortunately I cannot remove this review otherwise I would have taken it down.