Pathetic communication. Still no refund to cancelled order.

There should be an option for 0 stars!

I've ordered items on 23 November 2022. Some of the items did not arrive, and by the 7 December 2022 I cancelled the remaining items that weren't delivered.

Phoned in a couple times to makro and got the same 'we have escalated the matter' and 'Refunds are from a different department' 'but we have logged the request.'

On my last tedious phone call, the representative said that they have contacted the relevant department for my refund and that it should reflect back in my bank account in the next 2 days (week of 16 December). It is now the 26 December and still no monies have been refunded. And no communication either! I've also sent a query about the matter to their email address and no further correspondence from them.

Glad to see they thrive on getting reviews that label them pathetic, bad service, and bad customer treatment/interactions. Thats about the only time they run first, fast, and most efficient for!