PATHETIC COMMUNICATION

I ordered an EXBOX ONE on the 27 Nov. By the 3rd Dec I still had not received the delivery.<br> I emailed them via their online query facility.<br> Automated response: they will reply within 48hrs.<br> It is now 144hrs later with no response!<br> I then called their customer service line to query (a) why it is taking so long with the delivery and (b) why I have not received a response yet.<br> He rep**** that the item was out of stock.<br> But the site had not flagged it as such.<br> I requested a response as to why the site held incorrect information and why no one has rep**** to my query.<br> He said he would call me back within 20min with an answer.<br> That was 40min ago. <br> The concept of online shopping is convenience: order, pay, receive.<br> I ordered and paid 11 days ago!!!<br> Makro is sitting with my money and I am sitting without my purchase.<br> How does a retailer of this magnitude not carry a core line, and that on Black Friday!<br> Their planning department's Manager clearly does not have planning as a skill.<br> Makro: how about some service?<br> Makro: how about accurate communication?<br> Makro: how about a new Planning Manager?<br> I withhold any \kind regards"as what I feel is far below kind.<br> Andrea Lubbe"""