AF
Alastair F
1 reviews | Active since Apr 2009
02 Sept 2019, 07:52
Pathetic client service
Order #MAK*** was cancelled but my ebucks were not refunded to me. Also, can Makro not get stock from one store to another? Why must I be inconvenienced when my order was already approved and completed for pick up at a store, then they find out only later they don't have stock.
My order was approved on 2019/08/30 then I got a phone call 2019/08/31 Saturday morning asking if I can collect at Ottery. Can Makro not accommodate the client in this type of situation and have the product sent to Cape Gate? After all it is not the client’s fault that the store showed stock but didn’t have.
Very bad client service.
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Makro's replyOfficial
02 Sept 2019, 11:02Good day Alastair,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply02 Sept 2019, 11:02
Official
Good day Alastair,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team