Pathetic call center and after-sale service

If it was possible not to select a star rating I would choose not to. The Makro online team is pathetic I am sitting with a fridge that cannot dispense ice, they promised to cone since last year November, when I call the useless call center staff always escalate the matter, and then the following day id get an email to rate the service, not body cares about fixing my fridge, the after service is very bad and I am not letting this one go. If it means from here I go to consumer rights protection I will do so. One of the reasons I bought the fridge was the ice dispenser and now that it is not working, never worked from day 1 they might as well take their fridge and refund me. This is unfair and uncalled for. How am i supposed to get this sorted ?