PATHETIC ATTITUDE- MAKRO SPRINGFIELD PARK

We had purchased a Sinotec TV from Makro about 2 years ago. The sales guy was very helpful. It comes with a 5 year warranty. This is what people look for when you invest money in items like this. There was a rude lady (Pricilla or Premila) such pathetic ways of talking, that called me back today to confirm that we will receive a box, send the TV back to sinotec in JHB and this will take 21 working days. Initially they said to us that a technician will come over to have a look at it. Now we need to send it back to Sinotec. I brought this to her attention, she did not listen. Rushing and speaking, harsh and abrupt and then slammed the phone down before I could even finish. The returns department said to us that they would try to get us a loan TV in the meantime. I am so upset with this ladies pathetic behaviour. Is this the image of Makro? If that is the case, why would people like to shop at Makro? I am so upset with this behaviour. She is obviously the image of Makro.