Pathetic! Appalling! Service

I have no words for the treatment of customers by Makro online. Their service is so appalling. I phoned on Tuesday the 21st January 2025 for part of my refund. The agent indicated they will escalate the matter to their supervisor. I requested a reference number for the call because I have been following up this matter since last year without success. They gave me ref ***. This morning I called them again because no one returned my call since Tuesday. I spoke to a guy by the name of Thabang. He makes me wait for more than 8 minutes and come back to ask me if I provided my banking details. I was baffled by this because they have already paid half the refund on the same item. After pointing this out he tells me he will escalate the matter to a supervisor. I'm thinking, what have you been doing for the 8 minutes you asked me to hold? I then requested to speak to the supervisor, he told me he's out. I requested the supervisor's name, Thabang tells me they are not allowed to give out that information. I ask for a reference number for the call, he gives me the same number I was given Tuesday. I asked him why is this. He tells me that's how their system works. I'm just painting a picture of how pathetic this business is. They want to frustrate you to the extent that you give up. They have a thing coming. I want my money and will nit stop until I get it.