Pathetic and unreliable service

I placed an Order of Lemfo LT02 fitness tracker on the 5th March 2019 and payment done immediately from Nedbank to Nedbank account. PayU confirmed by e-mail to Makro that money has been received and Makro has been allocating the money (which takes apparently years to do so). On the Website they promise delivery to take up to 3 working days but its 1 month full and nothing is happening. I always contact them but there is never a positive outcome. Emails are running up and down for someone to allocate money at Makro finance department and the customer has to suffer for that. The Jnr finance Manager Kerusha Moodley just pass the instruction and never make a follow up because customers payments are not of priority to her. She never picks up her landline or even bother to contact the customer back. I requested that they pay back my money as I’m not getting the product from them. Their service is totally pathetic and they have my money into their bank account.