Pathetic and ********* behavior of employees.

On Friday 27 December my husband and I went to Woodmead Makro to purchase a TV according to their ad starting they have a Sinotec Smart' 40inch TV for the price R3200 on the ad it states internet ready as a customer if you read something has internet you believe you are able to do everything, they failed to advise that it was restricted to certain apps, when we get to the store the sales person Aresh advises the TV does not have Google installed but does have a browser we spent 4 hours waiting to see how to access the browser he kept making excuses like there's no wifi or remote to show us. Myself and another white male customer had the same issue, eventually we bought the TV. When we get home there's no browser We then are very frustrated and pack the TV and take it back to Makro the next day. Aresh sees us and avoids us at all cost even though he acknowledged we are awaiting his assistance, I did not want my money I wanted to know where do I find the browser. Makro closes at 4pm we are still in the store waiting for him to help he then disappears and is no where to be found he ran home without helping us. The store manager Sadia is then called to assist us, she was more interested in mentioning the store is at risk by staying open for us not realizing the customer is waiting to be assisted by an employee that **** he will be with us shortly and instead ran home. She calls me on Sunday to explain that Aresh saw my husband talking to Kobus and thought we were helped, which is an absolute lie because we went to Kobus when we could not find Aresh. They then advise that the TV does not have browser and I mentioned to her I want the Skyworth TV she insist on giving it to me at R4000 which is the price on sale, so as a customer I was not compensated in any way for firstly false advertising, secondly an employee that **** to make a sale and thirdly my time and fuel for 2 separate trips, I don't understand how she thought she was helping me if she was giving me the same price that any other Makro would have given it to me for. I would also like to know how an employee that lies about products and pathetic service from a store manager and employee is allowed in such a huge organization. Makro has failed me as a customer and after multiple calls and fights we get nothing in return I will be sure to ensure Woodmead Makro is known for their pathetic service, they are a disgrace to allow a customer to drive so many times from Sandton to Woodmead for MY Money and not compensated in any form. I have been let down by false advertising, lies from a sales person and the store manager had cared to defend her staff rather than her client, this shows a true side of a company once they have your money.