Pathetic and shocking customer service

Poor customer service I purchased items online from Makro (order number MAK***) and they were delivered on the 19th of October. An hour after delivery, I realized that the products delivered were incomplete. Six sanex roll-ons were missing. I contacted the call Centre immediately and I was told that the matter will be resolved within 24 to 48 working hours. Ten days later, the matter has not been resolved. I contacted the call center more than 5 times doing a follow up without any success. I also sent two e-mails; one directly to the store and another one to makro-online. STILL No response.