Pathetic and ridiculous service agents. Case(Service call [#2P7MO] [#2QP8H]) closed yet unresolved

I am extremely disappointed with the level of service received from Makro Online and *** .

I logged a support request two weeks ago regarding my Skyworth TV, which is not switching on. I was asked to provide my personal details and TV information, along with images, which I promptly submitted. Since then, I have repeatedly received automated responses stating that the attachments could not be opened and requesting them in PDF format—this was also done.

Despite complying with all requests, there has been no meaningful progress. This has been one of the most frustrating customer service experiences I’ve encountered. Additionally, the TV is still under a 3-year warranty, which currently appears to offer no real value.

The following agents have been involved in the communication, primarily through automated responses: Nomsa Mlambo, Andiswa Mdhluli, Thandiswa Lukhele, and Lebohang Petunia Nyambosi.

I would appreciate urgent intervention and a clear resolution to this matter.