PATHETIC AND NON-EXISTENT RETURN SERVICE

Pathetic returns service. I bought an aluminium telescopic foldable ladder from the Makro Online store. I received the incorrect product (a cheaper version) and reported it immediately on Friday 17 January 2025. I was told to log a return on the online portal. Followed all the steps and specified that I would like the correct product and not a refund. Note: They specify that within 2-4 days someone will contact you for the collection of the product. Today is the 27th of January 2025 and no one has contacted me. Long story short, after two phone calls to the call center they basically told me that I won't be getting the product that I ordered and instead just a refund. I noticed that the product was completely removed from the online store after a while with my "honest review". The call center agents keep blaming the courier service for the delayed collection. I don't believe this after seeing all of the other complaints here, and the "Courier Guy" had a great delivery service getting the "incorrect" product to me. The worst part is that after your product is collected, reviewed and the refund accepted, it could take up to 14 days to receive your money.

I would highly advise everyone to stay far away from the Makro online store, you will only end up with problems. Also, don't bother using the WhatsApp service, you'll only get frustrated. Hopefully I'll receive my money by next year.