Pathetic and disappointing service from such a large retail group

If it was possible to award no stars for Makro Online, I would do so. I made a purchase on 8 July 2024. On the 8th day thereafter, I received confirmation that my order was with a courier and would be delivered by COB. The next day I received an email informing me that due the supplier being out of stock, my order would be cancelled, and a refund would be effected. It took a further 3 days to receive correspondence confirming that the refund had been processed and that I should receive a refund within 2 - 10 working days. It is now day 14 and I have still not received my refund. I have written numerous emails, none of which has been rep**** to. I have made several telephone calls, and each time I was requested to send banking details, etc., was informed that my request would be escalated. I comp**** with every request timeously yet no response so far. From other reviews I have read, it seems common practice for Makro to allow customers to make purchases online for items that are not in stock and then not refund them timeously or at all! It is extremely ********* and "****worthy" and I will accordingly be contacting the relevant Comsumer Council to lay a formal complaint seeing as Makro does not see fit resolve such issues. To anyone wanting to purchase via Makro Online - DO NOT DO IT!!! Rather use a reputable online shopping service like Takealot who, in my experience have always provided excellent service.