Pathetic and disappointing customer service!!!!!!!!!!!!!!!!!!

Hi, I bought a KIC Fridge in July 2018 from Makro ,Wonderboom . Towards the end of August the fridge started tripping the main switch. I contacted Wonderboom Customer Service Dept on the 07th of September to report the matter and the consultant took my contact details and Makro card number.He informed me that he will log a service call to a technician to come to my premises to check the fridge after 48 hours.I did not receive any reference number or any acknowledgement for my request.I contacted the Customer care again on the 12th of September to follow up on my request and I was told that no call has been logged therefore we have to start the process afresh ( log a call for a technician).The online manager finally managed to book service call on the 14th of September.A technician by the name of Thabo contacted me on the 17th of September and we arranged that he will come to my premises the next day.He did not pitch at my place as per our arrangement and he failed to communicate that he won't make it .I called him several times on Tuesday before knocking off early at work but the phone rang unanswered.I followed up with a phone call on the morning of the 19th Septemeber,2018 and I finally got hold of him.He told me that he was"busy"the previous day hence he was unable to answer my calls and confirmed that they will come to my premises yesterday but he did not pitch again.I am still waiting in vain.