Pathetic aftersales service

I bought Defy 247 l Fridge Freezer on 7 June 2024 online and it was delivered within 3 days. I was impressed by the quick turnaround time. When I unboxed the fridge I discovered that the shelves in the freezer compartment were missing. The next day I reached out to Makro Online and asked if I must log a return or they will bring the shelves. I was advised to log a return, which I did. The turnaround time fore returns is 5 business days. I waited and waited for feedback and no one reached out. On the 5th business day I phoned the call Centre to enquire about the status of my return. The consultant said it's still being reviewed she will escalate with the supervisor and feedback will be provided within 48hrs. It's now the end of August (more than 2months later!), nothing has been done regarding my return. I have sent countless emails and called to follow up with no feedback. I am extremely disappointed at the non-existent aftersales service from Makro and would advise if you want to buy an appliance, DO NOT BUY IT ONLINE. Especially from Makro

Secondly, in my follow up from 2/3 weeks ago I informed Makro that the fridge is extremely noisy for a brand new fridge. Again, no word from them. I spent a lot of money on this appliance for such an inconvenience. Makro takes your money and disappears into thin air!