Pathetic Aftercare Service

Good day

Please refer to the email listed below regarding my query which to the following individuals at your head office, namely Mandie Mudiwa, Marcia Mkhonza and Ignatius Mohapi. This email was sent on the 02/01/2018 and I have not received a reply or any form of acknowledgement. I am utterly disgusted that firstly your staff at the store are unable to provide me with the details of the company that done the initial repair and secondly nor could they provide me details regarding the length of the guarantee of the repair including details of the repair itself. I am also outraged at the fact that I have communicated with 3 separate individuals at your HQ and nobody bothered to make contact for investigation or resolution.

Kindly review the initial email below and respond to this matter with urgency.

-------------------------------------------------------------------------------------------------- "Good day

I was referred to you by one of your staff members Nancy who works at customer returns at the Ottery branch in CPT because she was unable to assist regarding the extended warranty repair that was done on my television. As per the attached documents I received the TV from it's repair on the 03/06/2017, however it has not been 6 months yet and the same issue has reoccurred again which tells me that the technician most likely just realigned the ribbon in order to take away the grey area on the screen. They did however charge the insurance nearly R16000.00 for a repair. The current value of the TV at Makro is much less than 16k so cant see why the TV was not replaced instead of having the insurance payout such an exorbitant fee for a job half done.

My main issue is that there was no job card attached to the repair and neither did your staff members know what was done. They also did not know for how long the warranty of the repair was, some said 3 months, others say 30 days just so they could get rid of me at the customer support counter and if you think logically how can you have a 30 day warranty for a job that cost 16k, it just doesn't make sense at all.

I have now turned to you for assistance as your Ottery store is apparently unable to help me because the extended warranty has lapsed on the 15/12/2017.

Kind regards, Cazlin"