Pathetic after service Makro Polokwane

I am complaining about Pathetic after sales service received from Makro Polokwane. I bought a Ryobi generator during December 2018 and used it ones. I used it about two weeks back and notice that something is wrong. I drop this of at Makro Polokwane the same Saturday (16/11/2019), told them about the issues and that the generator is still under warranty. Another client told me that he had the same problem and still waiting for feedback. I was told that they will send it to Ryobi Polokwane repairs and kept me updated. No calls / No feedback received and I visited Makro Polokwane on Friday 22/11/2019 only to found my generator still at the same place. Another lady told me that they told Ryun from Ryobi Polokwane repairs about me generator but never collect it. She told me that I can drop itself at Ryobi Polokwane repairs that is only 3 km from Makro Polokwane. I visited Ryun the same day and he told me that he spoke to Makro Polokwane personnel the same day and they never told him anything about my generator. He says that he will call me the next day with feedback and again No calls /No feedback. I called Ryun today (27/11/2019) to enquire about my generator and he told me that he will call me back. AGAIN CALLS/NO FEEDBACK. I bought this generator from Makro Polokwane and the least that I was expecting Makro to do is to kept me updated, ensure that someone drop my generator at a workshop, follow up with their suppliers regarding the faulty generator and ensure that its fix or replaced. I paid R5200 for this generator and seems Makro don’t value you as a client then you had issues with items bought from them. I just feel like I am not being serviced as I should be and this needs to be solved by Makro without further delay.