zB
zain B
1 reviews | Active since Apr 2013
08 May 2021, 11:31
Pathetic After Sales Support
Purchased a 65" skywork tv. 3 weeks later, the tv stopped working. Called the helpdesk and was assisted by Mpho. After many follow ups and a week of waiting, i was told by Mpho that he needs the serial number of the device. i then got vulgar due to the fact that it should not take a week for him to give me that type of feedback. After alot of swearing, the tv was collected. Another week passed and no feedback. I called the Service centre who advised that my tv panel is faulty. I now have to wait until skyworth assesses and decides if they will fix it. This will mean that ill be at a loss for 3 weeks. Makro has the worst after sales support imaginable, and the helpdesk staff dont have any service abilities.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
08 May 2021, 14:42Good day Zain,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside the respective supplier, we will then communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside the respective supplier, we will then communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply08 May 2021, 14:42
Official
Good day Zain,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside the respective supplier, we will then communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside the respective supplier, we will then communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
zB
zain B's updateReviewer Update
08 May 2021, 19:51Please ensure that it is dealt with high urgency as I am now sitting with no TV and 12k out of my bank account. Please do more than just keep me informed, i have now reached a point where being informed is not enough. I would like a resolution.
zB
zain B's update08 May 2021, 19:51
Reviewer Update
Please ensure that it is dealt with high urgency as I am now sitting with no TV and 12k out of my bank account. Please do more than just keep me informed, i have now reached a point where being informed is not enough. I would like a resolution.
zB
zain B's updateReviewer Update
12 May 2021, 14:064 days later and all I get is we will get back to you . I received 1 call from the consultant and thereafter all communication was initiated by me.
Eventually I get a call from the store stating that they are able to provide me with a refund but the replacement tv will cost me R1000 more than this one without the extended warranty.
I then asked makro to compensate me by replacing the tv instead of providing me with a refund, but was told by Sivulyile that he will call me back in 5 minutes. 15 minutes later I called only to find out that he is on lunch. Mpho who was the initial useless consultant came onto the line to state that no manager is available and when I stated that I will wait until the supervisor is available, Mpho cut the call on me.
I cannot explain how frustrated I am with the pathetic service that I have experienced. It is honestly mind boggling.
Eventually I get a call from the store stating that they are able to provide me with a refund but the replacement tv will cost me R1000 more than this one without the extended warranty.
I then asked makro to compensate me by replacing the tv instead of providing me with a refund, but was told by Sivulyile that he will call me back in 5 minutes. 15 minutes later I called only to find out that he is on lunch. Mpho who was the initial useless consultant came onto the line to state that no manager is available and when I stated that I will wait until the supervisor is available, Mpho cut the call on me.
I cannot explain how frustrated I am with the pathetic service that I have experienced. It is honestly mind boggling.
zB
zain B's update12 May 2021, 14:06
Reviewer Update
4 days later and all I get is we will get back to you . I received 1 call from the consultant and thereafter all communication was initiated by me.
Eventually I get a call from the store stating that they are able to provide me with a refund but the replacement tv will cost me R1000 more than this one without the extended warranty.
I then asked makro to compensate me by replacing the tv instead of providing me with a refund, but was told by Sivulyile that he will call me back in 5 minutes. 15 minutes later I called only to find out that he is on lunch. Mpho who was the initial useless consultant came onto the line to state that no manager is available and when I stated that I will wait until the supervisor is available, Mpho cut the call on me.
I cannot explain how frustrated I am with the pathetic service that I have experienced. It is honestly mind boggling.
Eventually I get a call from the store stating that they are able to provide me with a refund but the replacement tv will cost me R1000 more than this one without the extended warranty.
I then asked makro to compensate me by replacing the tv instead of providing me with a refund, but was told by Sivulyile that he will call me back in 5 minutes. 15 minutes later I called only to find out that he is on lunch. Mpho who was the initial useless consultant came onto the line to state that no manager is available and when I stated that I will wait until the supervisor is available, Mpho cut the call on me.
I cannot explain how frustrated I am with the pathetic service that I have experienced. It is honestly mind boggling.