nS
nelly S
1 reviews | Active since Jun 2012
08 May 2021, 23:56
Pathetic after sales service from Makro
I bought an XBOX one console from Makro Riversands in March 2020, it stopped working in Jan 2021. I took it back to Makro Riversands where I bought it and the store turned me away!! I've sent emails and communicated with Makro customer care agents and Microsoft to no avail until my warranty expired!!
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Replies (2)
Makro's replyOfficial
09 May 2021, 09:45Good day Nelly,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have a look at the mater alongside our store personnel and thereafter relay back to you on the wayforward.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have a look at the mater alongside our store personnel and thereafter relay back to you on the wayforward.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply09 May 2021, 09:45
Official
Good day Nelly,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have a look at the mater alongside our store personnel and thereafter relay back to you on the wayforward.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have a look at the mater alongside our store personnel and thereafter relay back to you on the wayforward.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
nS
nelly S's updateReviewer Update
01 Jul 2021, 13:58Resolved
nS
nelly S's update01 Jul 2021, 13:58
Reviewer Update
Resolved