Pathetic after sales service

Never use makro online option as they are pathetic with customer service. My wife purchased a pram online for R6500 for our new born in December 2023, after weeks of waiting they let us know that they will be refunding us and no other reason, it stated that we wil be refunded within 7-14 days. After a month we called to follow up on the query and they claimed that they have processed it and we just have to wait, 3 weeks later when following up again the call centre said it was paid, and again after 2 weeks we had to follow up again and they said that they need documents from us to process the refund (after they said it was already processed) we then again had to call and follow up and they claimed it was paid to us on the 3rd January and sent us a POP. We then again had to call the them and tell them that it was not paid to us as nothing shows on the bank statements, they requested that we must call our bank as the problem is with the bank, we called the bank and they confirmed that there is no such payment made and that makro’s financial department must log a “missing payment” request. We then again sent a mail to the last correspondence stating that this is what the bank says. Until today we have received no refund or solution. The time and money spent on calling help lines and to banks and so on is so frustrating and all at our cost. This is the most pathetic service I have ever received. Please don’t use makro online to purchase anything, stick to Takealot or to another company that keeps their customers best intrekking at heart and that actually has a customer service department.

Makro ***