Pathetic after sales service
Bought an dish washer at Makro with extended warranty, the machine no longer heats the water. Tried to call Makro to assist with the way forward to claim on the warranty, after several calls on endless time on hold and they hang up the phone as soon as you say you want to make a claim on the warranty. Sent email on the 21/05/2019 and 24/07/2019 with no response.
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Makro's replyOfficial
06 Aug 2019, 14:41Good day Martin,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We do understand your frustration and will urgently contact our Head Office to assist. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We do understand your frustration and will urgently contact our Head Office to assist. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Aug 2019, 14:41
Official
Good day Martin,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We do understand your frustration and will urgently contact our Head Office to assist. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We do understand your frustration and will urgently contact our Head Office to assist. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team