Pathetic account services

More than two months ago I went into the store to get a settlement amount to close my credit account - what a pain in the rear! Their process involves them calling RCS and me waiting for a figure to pay. Then when I wanted to pay, I had to stand in the queue to pay at a till - very inconvenient on a Saturday morning when the queues are miles long! Once I had managed to pay, I then had to go back to the Customer Services department to show them my receipt and have the account closed, which they were not able to do right there and then. I was told that I would be contacted to confirm my account being closed. This never happened - nobody came back to me!<br> A few weeks later, I logged a complaint on the Makro website, using the Contact Us form. I was informed that I would be contacted back, which never happened either - then what's the point of a Contact Us form?<br> To this day, I am still receiving Makro account statements! I want my Makro Account CLOSED immediately and confirmation of such sent to my email address. I also want my ITC record to be updated with the accurate date of account closure (MONTHS ago).