KD
KAREN D
1 reviews | Active since Mar 2009
11 Dec 2019, 00:34
Pathetic
Of I could rate this a - 0 I would. Makro has an online only special which I ordered on the 6th Dec which was paid for as well. Today I'm advised via email by Thabo that unfortunately the supplier is out of s t ock and I will be refunded. I rep**** and said that they will fulfill the order as it is a Xmas gift for my son. All he had to say in response is that sorry it is out of stock. They never had the decency to offer a replacement or even a phone call. Just a sorry. They were quick to take my money and I will now have to wait for a refund.
Pathetic service from Makro Online Support. I have just checked the website and which comes as no surprise they still have the drone available which states "in stock"
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Replies (1)
Makro's replyOfficial
16 Dec 2019, 15:28Good day Karen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Makro's reply16 Dec 2019, 15:28
Official
Good day Karen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team