1 reviews | Active since Feb 2015
Pathetic !!
<p>On the 25th of November I placed an order on the Makro website and paid for it soon after receiving the order confirmation. On the 28th of November I received a mail from Makro with the subject line.."you order is on its way". I called Makro soon after receiving this mail, as I wanted an indication of what time the courier company will come around as I am not home all day. An Indian male at your online shopping department told me I should receive my order today (28/11) but the courier company, Barloword will notify me an hour prior to delivery. It is now Thursday the 3rd and I have not received the order. This is 5 working days after placing the order. Absolutely unacceptable ! </p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have receive your order yesterday.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have receive your order yesterday.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa