PATHETHIC SERVICE

I CALLED MAKRO CALL CENTRE AND SPOKE TO PHUMLA REF (389037 ) , AND I WAS PROMISED THAT THERE WILL BE STOCK AVAILABLE FOR THE ITEM I REQUIRED , NOW I CALL TO ENQUIRE ABOUT MY ITEM AN THE CALL CENTRE AGENT TELLS ME ITS NOT AVAILABLE ONLINE AN I HAVE TO GO TO THE STORE, WHICH IS NOT WHAT WAS SAID WHEN I FIRST CALLED, NOW IM SITTING ON THIS LINE FOR 30MINS AND NO ONE EVEN SEEMS TO BE ABLE TO HELP, I ASKED FOR A MANAGER AND UP TILL NOW STILL WAITING ON HOLD, THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER RECEIVED , WHY ADVERTISE A PRODUCT FOR SALE IN YOU DONT WANT CLIENTS TO DAMN BUY IT. NOW I UNDERSTAND WHY PHUMLA DID NOT WANT TO GIVE ME A REFERENCE WHEN I FIRST CALLED IN.