Patahetic service and no delivery!

The service received from Makro is absolutely pathetic!!! Your staff needs training and your online system has material deficiencies in its internal controls.

I placed an order for a Christmas gift on 9 December. The order was supposed to be delivered within a maximum of 7 days. After numerous follow ups it appears that there was no stock yet you sold the product to me under the pretence of the stock being at hand.

The order has to date not been delivered, this order was supposed to be a gift to someone and due to Makro's *********** service the order will not be delivered in time which is absolutely pathetic and there is no excuse for that.

Had you contacted me and informed me that there was no stock you could have refunded me within time.

Your call centre agents barely understand what they should be doing and talking to them is a nightmare.

In the future I will never purchase anything from the MassMart group again which includes Game, Makro, Builders Wahrehouse etc.

I will take my business as an immaterial consumer to a retailer like Makro to someone like Takealot with great service.

Thank you for not delviering the expensive Christmas gift in time, worst service I have received in my life!