passing the buck on the order system

I ordered an item on the 23rd Nov via their online system. I've put in my online banking details and they gave me an order number. When I followed up on my order and asked why the funds has not been deducted from my bank account, the agent told me that it take about 5 working days for it to go off my account. When I called them yesterday and spoke to new agent I was told that the processed failed and that there is nothing that . Yet I have submitted my banking details on their website when I made the purchase, thus the process not completing is not my problem. I was than told that the item has been removed from the online shop and that I should go and check in store. The item that I bought was on special and I would not be able to get it for the same price in store. After holding for the manager for 10 minutes, I was than told that the manager is not available and that she would either call me by end of the day or first thing in the morning, its now 8.503 PM and still I have not been contacted by Makro. I am disgusted with this treatment as did not know that this is the type of service this render nor the way the treat their clients. If this is how they see their customers than I would rather take my money somewhere else, as I do not think that even they, working for Makro would want to be treated this way, however, we on the outside just need to to accept this. I would like someone in management from Makro to contact me as I'm very disappointed with the online staff and with Makro, and I need my problem to resolved asap.