1 reviews | Active since Apr 2011
Passing the buck and incorrect information
I saw your Christmas brochure on Sunday and saw the Salton ice maker 15 kg that I want to purchase for my husband for Christmas , the sales person in that section said they were sold out ? Took my name as they were expecting stock this week , today (Fri I hadn't heard anything and phoned the store call centre , the person on the other side said they could see there was.no stock it hadn't arrived.? Tues I was told it was sold out when I asked ifthey could find out from the buyer when stock was expected , he said no they don't know? I then phoned your head office and was put through to customer care ,explained my whole story again the lady asked who I dealt with and said she would phone and see if there was stock I TOLD I know there is no stock in that branch ' ohhhh so you want to speak to the buyer' hello !!!!! Yes that i phoned she tried to put me through , phone went to voicemail Nd I hung up , still don't know if that particular item is sold out , ? Hasn't arrived? Will be arriving ? Please could someone let me know ?
Thank you for taking the time to give us feedback regarding this recent promotion.
While we try our best to ensure that we are never out of stock on promotional items.
Unfortunately our manufacturers had a delay in receiving compressors for the ice makers resulting in a 4 week delay in shipment. Our Christmas catalogue was already signed off when this was reported to us.
We would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway. I believe our National Merchandise Manager ( Gary Lindhorst) has been in contact with you.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
Regards
Mmule Moropa
Thank you for taking the time to give us feedback regarding this recent promotion.
While we try our best to ensure that we are never out of stock on promotional items.
Unfortunately our manufacturers had a delay in receiving compressors for the ice makers resulting in a 4 week delay in shipment. Our Christmas catalogue was already signed off when this was reported to us.
We would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway. I believe our National Merchandise Manager ( Gary Lindhorst) has been in contact with you.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
Regards
Mmule Moropa