Passing the buck

<p>My tv packed up and I went through to makro, they told me that they cannot book it in and the supplier must do a house call to check it out, eventually I was told the repairer is Master Care in umgeni road and I can go there directly and book it in there. When I got there I booked the tv in and saw the conditions our appliances are kept it, yet we expect it to be in a proper workshop and kept individually and we'll taken care of. I saw tvs packed on shelves back to back and mine was left ooutside face down on a table after the guy took it from the car. Anyway that's not my main complaint, I was told by Heather from Master Care that my TV needed a new power board and that they can only get it next year, that I should go to makro and relay the message and they should work something out for me, Wendy at Makro then called them and the owner said that he will check on it and get back to me on Monday regarding the spare part, what is there to get back to me on if Heather from the same company already told me they can't get the part? After alot of time trying to get answers and them treating me as if the customer does not matter anymore ( you guys should take down your consumer peace of mind and protection signs) I spoke to the marketing manager of Makro Springfield she then told me she will follow up on it personally and let me know on Monday to which I said fine but if I don't have my tv by Monday or a solution I would like a refund and I can take my business elsewhere, I've bought everything I own from Makro but after this I will not step inside your store again. I told her that I want a letter stating the whole incident to which I waited half and hour for her to type in 5 lines that left out most of the issues I was faced with, she then said she will correct it and email it to me that afternoon. To date I have not received that letter. I am extremely disappointed with the service I have received and I will be taking this to every social media site and group I am on to make other customers aware of the service your company offers.</p>