Passing the Buck
<p>I ordered two items from Makro online paid for it. When it was delivered only one item was received and when I asked the courier he said jokingly maybe somebody drank it in transit. The wable also just stated one item and it was not even packaged properly. I phoned for a week finally this morning I was told that the courier is blaming Makro and Makro is blaming the courier for the loss of the article, in the meantime I am R330 short for the loss of a parcel and all Makro is doing is saying they are sorry but will have to sort it out I must wait. This is unexceptable. !!! Why have a online service if your service is not right in delivery and packaging obviously if a article like a Jamison wisky gift box is not packaged right it will get lost in transit. This will be the last time I order from them on line and Makro what happened to my money you dont even offer to pay me back!</p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa