PARTIAL REFUND OF CANCELLED ORDER

GOOD DAY, THANK YOU FOR THE PARTIAL REFUND OF ORDER #MAK ********** TO THE AMOUNT OF R2699-00 THAT I RECEIVED ON 2019/03/07.

PLEASE TAKE NOTE THAT THE ORIGINAL AMOUNT THAT I PAID WAS R2789-00 WHICH INCLUDED DELIVERY COSTS OF R90-00. IT SEEMS THAT YOUR OFFICE ONLY PAID BACK THE PRICE OF THE WASHING MACHINE AND NOT THE DELIVERY COSTS.

PLEASE TAKE NOTE THAT THE ITEM WAS NEVER HANDED OVER TO THE COURIER SERVICE OR DELIVERED TO ME AS PER YOUR WEBSITE DETAILS (SEE ATTACHED P-SCREEN).

THE COURIER SERVICE WAS YOUR OWN IN-STORE COURIER SERVICE FROM THE NELSPRUIT MAKRO BRANCH AND AS CONFIRMED ON 2019/02/21 AT ±08H51 WITH ANDRE AND PATRICIA FROM NELSPRUIT MAKRO DELIVERIES, THE ORDER WAS CANCELLED AND CHANGED TO MONEY TO BE REFUNDED BEFORE IT WAS EVEN LOADED ONTO THE DELIVERY LORRY.

THE ITEM WAS ACCORDING TO YOUR NELSPRUIT MAKRO BRANCH STILL STANDING IN THEIR STORE ROOM WAITING TO BE COLLECTED BY YOUR OWN IN-STORE COURIER SERVICE.

I THEREFORE CAN NOT SEE WHY THE DELIVERY COSTS WAS NOT REFUNDED TO ME AND REQUEST THAT THE R90-00 BE PAID BACK TO ME AS SOON AS POSSIBLE PLEASE!!

THANK YOU AND GREETINGS.