WB
Wian B

1 reviews | Active since Jul 2011

11 Dec 2017, 21:49

Partial Delivery with NO feedback

I Placed an order on 22Nov, got a call 23 Nov from Makro Polokwane to swap some juice flavours as some was out of stock, I confirmed that they can make the swap and thus delivery was to follow.

29 Nov I received an sms that my order was shipped and was due for delivery. Some time after 3pm the delivery guy came and brought 2 small boxes Of the 33 items I ordered only 2 was delivered, and the driver knew nothing of the rest of my order.

I sent mail 30Nov to ********** and no response. I made several calls to the call centre, when I actualy get hold of someone then they say they will get back to me but dont, they say that is un acceptable but do nothing about it

I even got hold of a Management representative "Anthony" 6Nov, 7Nov he told me he will try and get my stuff delivered today, but will be latest tomorrow 8Nov.

We are on 11Nov and still no delivery, called Anthony today and he said he will get back to me asap, he never got back to me and I could not get hold of him all day after that.

Will I ever see what I paid for before christmas??

0
Replies (1)
Makro
Makro's reply12 Dec 2017, 08:29
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

Best regards,