Parcel ordered does not exist!!!!
Horrible service.
Ordered microwave on 1/08/21. Online it says failed delivery 4/08/21. Contacted two consultants who couldnt even provide me with tracking number.
Last one finally did. Called Dawn Wing couriers to my suprise there was no parcel recieved by them.
Makro, is this the type of service you pride yourself in giving to clients??
Does my order even exist?? Can someone who knows their work please get back to me.
This is beyond pathetic service!!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
05 Aug 2021, 16:32Good day Phila,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply05 Aug 2021, 16:32
Official
Good day Phila,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
's updateReviewer Update
05 Aug 2021, 18:09Contact me on ***
Order no: MAK***
Order no: MAK***
's update05 Aug 2021, 18:09
Reviewer Update
Contact me on ***
Order no: MAK***
Order no: MAK***
's updateReviewer Update
10 Aug 2021, 10:40Once again "Concrete Feedback within 24-48hours" has not been given.
I am so dissapointed in Makro.
I have experienced such great service in the past only for you guys to dissapoint me with this order.
This will be my last order from Makro.
Please can I get feedback on which Day, Month or even Year you intend to have my parcel delivered.
I am so dissapointed in Makro.
I have experienced such great service in the past only for you guys to dissapoint me with this order.
This will be my last order from Makro.
Please can I get feedback on which Day, Month or even Year you intend to have my parcel delivered.
's update10 Aug 2021, 10:40
Reviewer Update
Once again "Concrete Feedback within 24-48hours" has not been given.
I am so dissapointed in Makro.
I have experienced such great service in the past only for you guys to dissapoint me with this order.
This will be my last order from Makro.
Please can I get feedback on which Day, Month or even Year you intend to have my parcel delivered.
I am so dissapointed in Makro.
I have experienced such great service in the past only for you guys to dissapoint me with this order.
This will be my last order from Makro.
Please can I get feedback on which Day, Month or even Year you intend to have my parcel delivered.