Panel Defect Ignored, Poor Support from Makro & Service Provider

On 08 December 2025, I purchased a Hisense 65Q7Q (2025 model) TV from Makro. On 29 January 2026, I noticed uneven brightness and visible panel glow along the bottom of the screen, with white backlight bleed at the top. This defect is clearly visible during normal viewing and is not normal backlight bleed — it indicates a panel uniformity fault.

The fault was reported, and I waited almost 4 days before a technician arrived. The process was unprofessional:

I was only contacted on the day of attendance

I spoke to the technician, who acknowledged the issue

Despite this, he submitted a false report stating the TV is “normal”

This makes no sense — a screen with visible bright glow and bleed cannot be classified as normal.

I followed up again due to no feedback, and was told the issue was “escalated”. Since then:

No resolution

No communication

No ownership from Makro, despite them being the point of sale

I am the one constantly calling and chasing, which is unacceptable for a product still under warranty and covered by the Consumer Protection Act.

If this matter is not resolved urgently with a proper assessment and clear outcome (repair, replacement, or refund), I will return the unit to Makro for further escalation.

Very disappointed with the support, communication, and handling of this issue.