1 reviews | Active since Jan 2021
PALESA PORCIA SELLO
On the 27th Nov 2020, it was a Black Friday many were looking forward. Little did I know that Makro online ordering will be such a Pain. Online order #MAK***, PURCHASE #WA15J5730SS was placed successfully and immediate payment of R5589 done. Till today i have not recieved was is due to me. When I track my order it shows cancelled. I contacted customer care and made many calls but they never responded to me. Instead i was told to wait for Finance Dept. Its over a month now. ALL I WANT IS MY MONEY BACK, I WANT NOTHING TO DO WITH MAKRO ANYMORE. POOR SERVICE AND I CANT RECOMMEND ANYONE TO SHOP ON THEIR ONLINE, ITS NOT CONVINIENT & CUSTOMER SERVICE IS USELESS. MONEY DON'T GROW ON TREES. I WANT HARD EARNED SWEAT.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team