Painful return of sub standard damaged items received

Received a sub standard damaged item and tried to log a return, with telephonic support, on the site which did not work. Then sent an email. Call 2 days later, again emailed it with screen shots. Again 2days later, with telephonic support, have to log refund online and now hopefully they will pay attention. Honestly ordering from pictures are misleading and returning it becomes a pain. Not worth ones time and effort.