Painful experience

Few days to Christmas and I have not heard anything from Makro about the order I placed on the 4th of December and can be delivered 3rd of January 2025. You call there is no answer. Email just an automated response. This is my worst experience with Makro online. First they delivered rotten samosas and I had to throw them because I can’t keep them in my fridge as they are not picking calls or respond to emails. My R199 wasted and they don’t care about that they got their money. But now I ordered decor I need for my Christmas table and the delivery date is 3rd January. I called immediately and no answer. I also don’t understand why the order must be delivered in half. I have lost so much money. I know R199 isn’t much for Makro but for it is. I have to take out another money to buy fresh samosas. I have e to buy another deco because makro doesn’t want to respond or refund me.