PAID, ORDER PACKED 8 DAYS AGO BUT NO DELIVERY AND NO FEEDBACK

When I paid for my online order on 30 July 2023, it stated that the estimated delivery would be 2-5 days from makro in Bloemfontein. makro decided to cancel 5 of the items 30 which I ordered without bothering to offer me alternatives. With makro, what you order is not necessarily what you get. Irritating but I am used to it as it happens often. They also split the order into 2 separate deliveries. One of the items arrived on 4 August. As for the other 24 items?

Well that is the purpose of this post. I have been trying to find out when I will receive these items, but I am being ignored.

According to the “OrderTracking” information on my profile, the order was packed on 31 July and it is waiting to be collected by the courier. This has been the status for the past 8 days. On 5 August, I sent an email to makrocare asking for feedback on the outstanding items - apart from an automated response, I HAVE RECEIVED NO FEEDBACK. On 6 August, I received an email from makro asking me to “rate the products” that I recently purchased. Problem is, I purchased them BUT HAVEN’T RECEIVED THEM. Yesterday [7 August at 10h40], I phoned makro’s online support number. After looking at my order, the lady informed me that someone would contact me either by phone or email to give me feedback on the status of the outstanding items in my order.

NO ONE CONTACTED ME.

AM I GOING TO RECEIVE MY ORDER? IF SO, WHEN? Perhaps this post will result in me not being ignored.