Paid Order Not Delivered – No Communication from Makro

Item: Makro
Rating: 1
Author: PALESA M

I am extremely frustrated with the poor service from Makro.

I purchased a tap on 25 March 2026 (Order Number: OD***) with an expected delivery date of 31 March 2026. As of today, I have still not received my order, and no one has communicated any reason for the delay.

My order status has been stuck on “Ready to Ship” since 26 March, with no updates.

I have contacted the call centre and was offered a refund, which I declined. I do not want a refund—I want the item I paid for to be delivered.

This lack of communication and failure to deliver on time is completely unacceptable.

I am requesting: • Immediate feedback on my order • A confirmed delivery date • A clear explanation for the delay

If this matter is not resolved urgently, I will escalate it further.

Very disappointed with Makro’s service.

Helpful (0)

Replies (1)

PALESA M's updateReviewer Update

08 Apr 2026, 14:28

Thank you for your response. I would like to express my frustration regarding this delay. I have been significantly inconvenienced, as I was forced to purchase another tap that I did not plan or budget for, purely due to the delay in delivering my order. This situation has caused unnecessary additional costs and inconvenience on my side. I would appreciate urgent feedback from the supplier team, as well as a clear resolution on how this matter will be addressed. I look forward to your prompt response.

PALESA M's update08 Apr 2026, 14:28

Reviewer Update