Paid Online Order Cancelled Same Day as “Out of Stock” — Item Still Available & Refund Delayed

I am extremely disappointed with Makro’s online shopping experience.

On 18 December , I placed an online-only order for a laptop on Makro’s website. The item was listed as available, the order was successfully confirmed, and payment of R6,879 was taken.

On the same day, Makro cancelled my order, stating that the item was out of stock.

This explanation is misleading, as the exact same laptop is STILL available for purchase on Makro’s website, with the same discount app**** and allowing checkout.

What makes this worse is that I have been informed that the refund will only be processed on 7 January 2026, despite the cancellation being initiated by Makro on the same day the order was placed. Holding a customer’s money for weeks for an order cancelled due to Makro’s stock issue is unreasonable.

Cancelling a paid order as “out of stock” while continuing to sell the same product, combined with a delayed refund, reflects poor service and misleading stock availability.