Paid off account

On 15 December 2025, I paid off both my Makro credit card and my Makro loan account. I was informed that both payments were mistakenly made into one account and that I would be assisted with transferring the second amount to the correct account. I also requested that both accounts be closed.

Since then, I have been following up with RCS continuously, yet my account has still not been closed, and payments are still being deducted. I have comp**** with every request made by RCS, including sending emails to request account closures, submitting proof of payment, and calling almost daily. I was also instructed to visit a Makro store, where I was rudely assisted by customer service staff.

Thereafter, I received an email and SMS stating that my account is in arrears—an issue that no agent has been able to locate or explain. This is extremely concerning, as this error may negatively affect my credit record for a debt that does not exist.

I am very disappointed in Makro’s handling of this matter. As of today, the 26th, I am still waiting for feedback regarding the status of my account closure and my refund. I request immediate assistance to resolve this issue without further delay.